Customer service
AI call answering
Give callers a useful first response while you get on with the job.
Explore this servicePlanned for 2027
Customer service
Email & WhatsApp support
Keep customer messages organised, even when they arrive in different places.
Planned for 2027. You can explore the proposed service or join the launch list.
THE WORK WE CAN TAKE ON
What this service covers
- Set up an agreed inbox process and response library.
- Sort new messages by topic and urgency.
- Prepare or send approved routine replies.
- Pass exceptions to a named person with the conversation attached.
ILLUSTRATIVE WORKFLOW · NOT A CLIENT CASE STUDY
A practical example
A customer asks to change a delivery date through WhatsApp.
The message is matched to the customer’s record where possible.
Available information is checked; a change request is prepared for approval.
A confirmed answer is sent through the agreed channel and the record is updated.
Customers get a consistent next step and the team can see who is handling the request.
CLEAR RESPONSIBILITIES
What we agree first
Channel access, WhatsApp provider requirements, message charges and human coverage are scoped before setup. Refunds, complaints and changes outside your rules go to a person.
Your proposal identifies who does the work, what needs your approval and how exceptions are handled. Specialist services are not automatically included in an Office plan’s allowance.
CONNECTED SERVICES
Useful alongside this
Customer service
Customer updates & aftercare
Keep customers informed between the booking and the completed job.
Explore this servicePlanned for 2027
START WITH ONE USEFUL CHANGE
Tell us what keeps taking your time.
This service is planned for 2027. Join the launch list to hear when it becomes available. Website projects are open now.