Customer service
AI call answering
Give callers a useful first response while you get on with the job.
Explore this servicePlanned for 2027
Customer service
Customer updates & aftercare
Keep customers informed between the booking and the completed job.
Planned for 2027. You can explore the proposed service or join the launch list.
THE WORK WE CAN TAKE ON
What this service covers
- Agree booking, progress and completion messages.
- Connect updates to reliable job-status information.
- Capture aftercare questions and route them to the right person.
- Prepare neutral feedback requests after completed work.
ILLUSTRATIVE WORKFLOW · NOT A CLIENT CASE STUDY
A practical example
A window installer needs to keep a customer informed about an upcoming fitting.
An approved fitting date triggers a preparation message.
A staff-confirmed status change sends the agreed update.
Completion triggers an aftercare check, with any problem assigned for follow-up.
Fewer avoidable status enquiries and a clearer handover after the work.
CLEAR RESPONSIBILITIES
What we agree first
Updates are only as accurate as your source records. We do not invent arrival times, promise a delivery slot or publish feedback without the appropriate approval.
Your proposal identifies who does the work, what needs your approval and how exceptions are handled. Specialist services are not automatically included in an Office plan’s allowance.
CONNECTED SERVICES
Useful alongside this
Customer service
Email & WhatsApp support
Keep customer messages organised, even when they arrive in different places.
Explore this servicePlanned for 2027
START WITH ONE USEFUL CHANGE
Tell us what keeps taking your time.
This service is planned for 2027. Join the launch list to hear when it becomes available. Website projects are open now.