People where they matter
Specialists handle judgement, customer conversations and exceptions.
THE EXTERNAL OFFICE FOR IRISH BUSINESSES
Your business.
With a whole office behind it.
Calls, messages and admin handled by specialist people, AI and automation working together. Hand over the work that keeps pulling you away from running your business.
WORK COMES IN
CallsAI or a person
WhatsAppCustomer messages
EmailEnquiries & support
Web enquiriesForms & requests
DocumentsForms & paperwork
TheOffice.ieAI + PEOPLE + WORKFLOWS
AI agentsVoice & chat
Specialist teamPeople & judgement
AutomationsConnected workflows
USEFUL OUTCOMES
CRM updatedInformation in one place
Booking madeThe next step arranged
Follow-up sentNo loose ends
Tasks completedWork moved forward
Owner updatedA clear daily summary
A CAPABLE OFFICE, WITHOUT BUILDING ONE YOURSELF
The work comes in.
We move it forward.
A call while you’re on site. A message that needs a reply. Paperwork waiting at the end of the day. We take responsibility for agreed work, keep records connected and show you what needs your attention.
Systems for the repeatable work
AI and automation capture, route and connect work when they can do it reliably.
One clear view
Bookings, follow-ups, completed tasks and important issues brought together for you.
BUILD YOUR EXTERNAL OFFICE
The departments you need.
Connected around your business.
Start with a defined function and grow from there. We agree the work, the capacity and the systems involved before we begin.
01
Customer service
Keep every conversation moving.
Core office service
02
Sales & follow-up
Give good enquiries a next step.
Core + scoped extensions
03
Office & executive support
Take the everyday off your plate.
Core + scoped extensions
04
Finance administration
Keep the paperwork flowing.
Specialist scope
05
Marketing
Make room for consistent marketing.
Specialist scope
06
AI & automation
Connect the work behind the work.
Across every department
AI and automation work through every department. Specialist capacity and custom work are scoped separately.
A REAL WORKING DAY
What happens after
something comes in?
These examples show how people and technology could work together under agreed rules. They are illustrative, not client results.
A customer asks for a quote while you are on a job.
01
AI + automation
Capture the enquiry
Collect the service, location and contact details. Create a CRM record.
02
Your specialist
Qualify and follow up
Check the request, ask the right questions and follow your rules.
03
Connected workflow
Arrange the next step
Book a quote visit in an approved slot. Send confirmation.
You arrive with the right information.Example, not a client result
An invoice lands in an inbox while you are looking after customers.
01
AI + automation
Capture the document
Extract the agreed fields and flag missing information.
02
Your specialist
Review the details
Check exceptions and prepare the record for your accounting process.
03
Connected workflow
Keep records moving
File the document and update the agreed system.
✓ Your records are organised for review. Example, not a client result
A customer calls after your agreed human coverage hours.
01
Voice AI
Answer routine questions
Clearly identify the AI service and capture the reason for the call.
02
Agreed rules
Route the exception
Escalate urgent requests according to your coverage plan.
03
Your specialist
Pick up with context
Review the message and follow up during agreed hours.
✓ The enquiry has an owner and a next step. Example, not a client result
THE OFFICE BLUEPRINT
We learn how your
business actually works.
Every business has work that doesn’t fit a generic job description. Show us how it is done. We map the rules, document the decisions, automate reliable steps and train people around your process. You approve it before we run it.
Explore the approach01Learn
02Map
03Approve
04Automate
05Train
06Run
ILLUSTRATIVE EXAMPLE
Grant paperwork for a solar installer
An installer may know every step but have no time to process each application. We could learn the documents, deadlines, decisions and exceptions; automate suitable checks; train a specialist; and manage the agreed process with approvals and quality checks. The exact scope would be tested with the client.
BUILT AROUND REAL WORKING DAYS
Your day moves.
Your office can too.
On site. On the road. With a customer. The office keeps agreed work moving and brings you the decisions that only you should make.
We’re starting with owner-managed Irish businesses, including trades, field services and local services, while building a model that can serve wider sectors.
Why we’re building The OfficeA PRACTICAL WAY TO START
Build it around your rules.
Understand your business
We map where work arrives, what happens next and where it gets stuck.
Build your Office Blueprint
Agree responsibilities, systems, coverage, approvals and escalation rules.
Connect, test and improve
Test the workflows, activate the agreed service and review what is working.
A FLEXIBLE STARTING POINT
Start with the work
that takes your time.
That could be incoming calls and messages, connected follow-up, or a recurring process specific to your business. We’ll work out the right mix of systems and people, then define the scope with you.
See how scope worksYOUR OFFICE, AGREED WITH YOUClear responsibility.
Clear responsibility.
Defined workload.
- Channels and coverage agreed
- Specialist work identified separately
- Automation and integrations assessed
- Approvals and reporting made clear
We’ll propose the service and price after understanding the work.
A FEW THINGS YOU MIGHT BE WONDERING
Clear answers
before you begin.
TheOffice.ie is a managed external office. We agree the work, put the people and systems around it, and manage delivery. You do not have to recruit an individual assistant and connect all the software yourself.
No. Start with one problem or a defined set of office tasks. Add specialist capacity or connected processes when the business needs them, with scope and price agreed first.
That depends on the workflow we agree. AI can handle routine questions and capture details. People handle judgement, complaints and exceptions. Human availability and out-of-hours handover arrangements are agreed in advance.
We assess your number routing and systems during discovery. Forwarding, porting and integrations depend on provider and software compatibility. We confirm the practical setup before you commit.
Not automatically. Marketing, finance administration, executive support and specialist sales work are agreed and priced according to the workload. Your proposal will show what is included and what is separate.
We observe and document the agreed work, including your rules, decisions, exceptions, systems and approvals. You validate the Process Blueprint with us before we automate suitable steps and train the people responsible.
The planned model combines an Irish customer relationship with specialist remote delivery, including Brazil. Your proposal will explain who supports you, their coverage hours and the systems and access arrangements involved.
Access, confidentiality, retention and the data-processing arrangements are agreed before onboarding. Client data remains yours. Your proposal defines the export and handover process if the relationship ends.
Start with what is slowing you down