TheOffice.ie

Customer service

AI call answering

Give callers a useful first response while you get on with the job.

Planned for 2027. You can explore the proposed service or join the launch list.

THE WORK WE CAN TAKE ON

What this service covers

  • Map your common questions, service areas and opening hours.
  • Capture the caller’s details and reason for calling.
  • Route agreed enquiries into your CRM or task list.
  • Define which calls need a person and when they will respond.

ILLUSTRATIVE WORKFLOW · NOT A CLIENT CASE STUDY

A practical example

A heating engineer receives an evening enquiry about a boiler service.

  1. The assistant identifies itself as AI and asks for the service, location and contact details.

  2. It checks the approved service area and creates a callback request.

  3. The engineer receives the details; an urgent or unusual request follows the agreed escalation rules.

Less time reconstructing missed calls, with clearer information for the callback.

CLEAR RESPONSIBILITIES

What we agree first

Number routing, provider compatibility and voice usage are assessed first. Human answering, emergency response and around-the-clock human cover are not included automatically.

Your proposal identifies who does the work, what needs your approval and how exceptions are handled. Specialist services are not automatically included in an Office plan’s allowance.

CONNECTED SERVICES

Useful alongside this

START WITH ONE USEFUL CHANGE

Tell us what keeps taking your time.

This service is planned for 2027. Join the launch list to hear when it becomes available. Website projects are open now.

Join the 2027 launch listExplore an Office plan